There are a few things that you can remember to do before you call us for a service appointment. These little things will help you just as much as it will help our technicians to diagnose more accurately, easily, and quickly-saving you and us money and time.
Observe the conditions of the problem: “my washer leaks during the drain cycle”, “my refrigerator makes a lot of noise while it is running”, “the burners on my cooktop keep clicking after it ignites”.- If your refrigerator stops cooling, please leave it plugged in until we get there, and do not thaw it out. our technicians need to see what the frost pattern looks like to make a proper diagnosis and/or see where the ice is building up to prevent airflow, leaks, etc.
If your refrigerator or icemaker continually frosts up and stops cooling, but will cool again if you thaw it out manually, it will most likely need a repair to remain in working order consistently. - Please, please, please do not disassemble your machine prior to us getting to your home… we need to have the machine assembled, plugged in, and if need be, connected to water supply in order to put the unit thru its cycles to diagnose the problem and get a resolution to the problem in a timely manner.
We hope to hear from you when you are in need of help with your appliances. You can trust us to diagnose and repair your machine with care and professionalism in a timely manner. We appreciate your business, trust, and referrals!!
